Our Approach

TheSocialTrunk aims to provide a clear and transparent experience for Artists, Clients, Brands, Agencies, Event Organizers and other users.

Because different services may involve different Artists, representatives, projects, bookings, campaigns and customized arrangements, refund eligibility may vary from one transaction to another.

Where a separate written agreement or booking confirmation contains specific cancellation or refund conditions, those terms may apply to that particular transaction.

Artist Profile Services

Artist profile creation, profile enhancement, listing, promotional placement, featured placement, verification-related services, content preparation, media-kit services and other customized digital services may involve work created specifically for an Artist or Client.

Once substantial work has commenced or a customized digital service has been delivered, the payment may be non-refundable, subject to the terms communicated before the service was purchased.

• Whether the service has already commenced.
• Whether the requested work has already been delivered.
• Whether the service is customized.
• Whether third-party expenses have been incurred.

Artist Bookings & Enquiries

An enquiry or request does not automatically represent a confirmed booking.

A booking may become confirmed after the required confirmation, agreement, payment, advance or other specified process has been completed.

Advance Payments

Where an advance payment is required to secure an Artist, appearance, service, project, campaign or engagement, the payment may be treated as a booking commitment.

An advance may be non-refundable where cancellation takes place after the Artist or service provider has reserved the date or where preparation or third-party commitments have already begun.

Cancellation by the Client

Clients wishing to cancel a confirmed booking or service should contact TheSocialTrunk as soon as possible.

Cancellation by an Artist

In certain circumstances, an Artist may become unavailable due to unforeseen circumstances.

TheSocialTrunk may assist in discussing alternatives, replacement arrangements or rescheduling where practical.

Where a refund is applicable, it will be considered according to the specific circumstances and terms of the relevant transaction.

Rescheduling

Where practical, Clients or Artists may request that a confirmed engagement be rescheduled.

• Artist availability.
• New project dates.
• Venue availability.
• Travel arrangements.
• Production requirements.
• Third-party commitments.

Digital Products & Services

Digital materials and customized services, including profile development, profile optimization, content preparation, promotional services, media-kit services and other digital work, may not be eligible for a return once delivered or once substantial work has commenced.

Clients are encouraged to review the service description and applicable terms before purchasing a customized service.

Duplicate Payments

If you believe you have accidentally made a duplicate payment, contact us with the relevant transaction information.

After verification, duplicate payments may be reviewed for a refund where appropriate.

Incorrect or Unauthorized Payments

If you believe a payment was made incorrectly or without authorization, please contact TheSocialTrunk as soon as possible.

We may request information necessary to verify the transaction and investigate the issue.

Non-Refundable Situations

Unless otherwise agreed in writing, refunds may generally not be available for:

• Services already fully delivered.
• Customized work already completed.
• Digital materials already supplied.
• Bookings cancelled after agreed cancellation deadlines.
• Expenses already incurred on behalf of the Client.
• Non-recoverable third-party costs.
• Change of mind after work has commenced.
• Services already performed or substantially completed.

How to Request a Refund

To request a refund or discuss a cancellation, please provide the following information:

Refund Processing

Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.

Processing time may depend on the payment gateway, bank, card issuer, payment method and other financial institution processing times.

TheSocialTrunk cannot guarantee the exact date on which a refunded amount will appear in the customer's account.

Third-Party Payment Services

Payments may be processed through third-party payment gateways or financial service providers.

Such providers may have their own terms, conditions and processing policies. Their procedures may also apply to a particular transaction.

Review & Resolution

Refund and cancellation requests may be reviewed individually based on the circumstances of the transaction.

Where a dispute arises, we encourage Clients, Artists and other users to contact TheSocialTrunk first so the matter can be reviewed and an appropriate solution can be explored.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

Contact Us

For refund requests, cancellation questions, payment concerns or service-related issues, please contact TheSocialTrunk.